Mandarin Palace Review

Mandarin Palace

Name:
Mandarin Palace
Established:
2009
Contact:
support@mandarinpalace.com
Gameplay
Bonuses
Value
Games

Mandarin Palace is a relatively old and experienced online casino which offers fresh HD casino games from Saucify. They belong to the Genesys Technology group of casinos based in the country of Curacao, which also happens to be where they are licensed to operate. In this online casino, you will find mostly slot games with video poker and a few table games sprinkled on top.

Mandarin Palace features a functional customer support team as well as a decent list of promotions which is mostly comprised of deposit bonuses. To get a better idea of what kind of an online casino we are dealing with, let’s now take a closer look at the nuts and bolts that make up this fine online gambling site.

Reputation of Mandarin Palace

Players Not Accepted: Australia, Bangladesh, Brazil, Croatia, France, Hungary, Ireland, Japan, Mexico, Netherlands, Poland, Romania, Russia, South Africa, Spain, United Kingdom

We did not find any major complaints on the internet that would cause us to say Mandarin Palace or Genesys Technology has a shady reputation. Most of the problems that people have seem to stem from not reading the terms and conditions, so be sure to check out our Bonus Terms and Conditions section near the end of this review so that you don’t have any problems in this area.

We were pleased to see that Mandarin Palace is actively replying to those players who have disputes on major complaint websites, and they appear to be working to solve customers’ problems the best that they can. The only unresolved complaint came from a player who used the same deposit bonus three times on three different sites which is clearly not allowed.

We were also glad to see that Mandarin Palace has a gaming license from the government of Curacao, which is where they are based out of. While this is not known as the strictest license that an online casino can have, it is still much better than having no license at all.

The terms and conditions for Mandarin Palace state that they use advanced security technology, transactional integrity safeguards, and a strict privacy policy in order to keep players’ money and personal information safe. These features only add to the fact that Genesys Technology is a reputable company that is trying to run a legit and honest internet casino.

Software and Client at Mandarin Palace

The game library of Mandarin Palace can be easily accessed with an internet browser such as Google Chrome or Mozilla Firefox. Unfortunately, there does not appear to be a downloadable client for Mandarin Palace, but this is not that big of a deal since the software works just fine in the two internet browsers that we just mentioned.

Speaking of software, every game that you find on Mandarin Palace was made by the software development company named Saucify. This company is known for having a well-rounded selection of games that also have high-definition graphics. These games are the second most common type of games that you can find in the American online casino market behind Realtime Gaming products.

If gambling for real money is not your cup of tea, or you just want to test out the games before you dive in with your hard-earned funds, then you will be happy to know that Mandarin Palace offers a Practice Mode where you can test out their software for free. You must select this mode from the log-in screen since it does not appear to be accessible anywhere after that.

Slot Games at Mandarin Palace

Slot Providers: Saucify
Slot Betting Limits: $0.01 to $75

There are a total of 72 video slot games on Mandarin Palace as well as 17 classic slot games. While 89 slot games might seem like a large amount, it is a little bit below the average number that is offered by most online casinos. However, this low number is more than compensated by the awesome HD graphics as well as the relatively high amount of money that you can bet on each spin.

Our favorite part of the slot games on Mandarin Palace is that four of these games have a progressive jackpot which adds a little bit of excitement to the whole experience. At the time of this writing, these progressive jackpots range anywhere from to $20,000 to $100,000 and they appear to be shared with other casinos that also offer Saucify games such as Lucky Creek Casino.

Table Games at Mandarin Palace

Primary Table Games Offered: Blackjack, Roulette, Punto Banco, Three Card Poker
Primary Table Games Not Offered: War, Pai Gow, Craps

There are only seven different table games to choose from on Mandarin Palace, which is pretty low for an online casino since most sites will offer 15 to 30 table games. If you are looking for a wide selection of table games this is probably not going to be the site for you since the game library mainly consists of slots and video poker games. However, for those who are looking for a site that allows you to bet a little higher than usual in games like blackjack and 3-card poker then you might enjoy what Mandarin Palace has to offer.

Blackjack at Mandarin Palace

Types of Blackjack Offered: Atlantic City Blackjack, Single Deck Blackjack, European Blackjack, Vegas Strip Blackjack
Blackjack Betting Limits: $1 to $1,000

There is a total of four blackjack games to play on Mandarin Palace, which is perfectly acceptable in our opinion. On top of that, each one of these games comes with a high stakes version called the “Elite Edition” which will allow you to bet up to $1,000 on each hand. The highest return amongst these games can be found in Single Deck Blackjack at 99.7% and the lowest return is 99.43% which can be found in European Blackjack.

Roulette at Mandarin Palace

Types of Roulette Offered: European Roulette
Roulette Betting Limits: $1 to $100

There is only one variation of roulette available on Mandarin Palace and that is European Roulette, which features only one zero. The lack of the double zero in this game provides a higher return for roulette players since the house edge is only about 2.5% instead of the usual 5%. However, high rollers will not like the fact that the most you can bet per round in this game is capped at $100.

Video Poker Games at Mandarin Palace

Video Poker Games Offered: Aces & Faces Poker, Deuces Wild Bonus Poker, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Deuces & Joker Poker, Double Double Bonus Poker, Double Bonus Poker, Jacks or Better, Joker Poker, Triple Double Bonus Poker, Rocket Jacks Poker
Video Poker Betting Limits: $0.01 to $25

There is a total of 12 video poker games available in Mandarin Palace, making it the second largest section in their game library. Other than the game Rocket Jacks Poker, each one of these video poker games comes with three variations to choose from. The only difference between each variation is that you can play a maximum of one hand, ten hands, or 50 hands at the same time.

Speaking of Rocket Jacks Poker, this video poker game comes with a progressive jackpot which is not something you see every day. Normally it is just table games and slot games that have progressive jackpots in internet casinos, even though it is pretty common to see them in video poker games at land-based casinos. The jackpot is currently at about $3,000, but you can only win it if you bet the max bet of five coins and hit a royal flush. We recommend making the maximum bet in this game at all times or else you will cost yourself a lot of value in the long run.

The lowest house edge that you will find in the video poker games is found in the Jacks or Better game which boasts a 99.54% return rate. The highest house edge can be found in the Deuces Wild and Joker Poker variations which have a return rate of 97.97%.

Other Games at Mandarin Palace

There is a total of six other games on Mandarin Palace which do not qualify as table games, slot games, or video poker games. Four of these games are Keno variations which is a popular lottery-style game where you simply pick which numbers you think will hit. The four variations of Keno that you will find are called Powerball Keno, Super Keno, Captain Keno, and Classic Keno and you can bet anywhere from $1 to $10 per round.

The other two games are scratch cards that are a lot like the ones that you can buy at any gas station except you can use your mouse to scratch them off instead of using a quarter. The names of these two scratch cards are Berry Picker and Lucky Scratch and you can wager anywhere from $1 to $25 per card.

Live Dealer Games at Mandarin Palace

Unfortunately for fans of this popular gambling format, there are no Live Dealer games available on Mandarin Palace. If you really wish to have a human dealer while you play, you can check out our list of highly recommended land-based casinos here.

Mobile Games at Mandarin Palace

There is currently no mobile app that you can download onto your phone in order to play on Mandarin Palace, but you can still access the casino via your mobile web browser. The customer support team says that the recommended browsers that you should use when accessing this mobile version of their casino are Google Chrome and Firefox.

Once you log-in to your account via your mobile web browser, you might notice that you do not have access to the same games that you did from your personal computer. You will only be able to play a total of 60 games from the full library of 160 games on your mobile phone, and most of them are slot games. However, you can also play a few tables games such as blackjack, roulette, and 3-card poker.

Sign-Up Bonus at Mandarin Palace

In celebration of their 9th birthday, Mandarin Palace is offering a sign-up bonus to all new players that consists of a 100% match bonus for up to $500 using the bonus code “REDLANTERN”. All you need to do is make a real money deposit of at least $20 and then claim the bonus code in your account cashier.

Other Promotions at Mandarin Palace

Almost every promotion that you will find on Mandarin Palace is a deposit-related bonus, which is somewhat of a shame. They should consider adding in a wider variety of promotions such as a leaderboard-style competition or maybe some slots tournaments. However, they do manage to include a tiered VIP club which rewards players based on how much they play.

50% Deposit Bonus

Those players who have already taken advantage of the sign-up bonus on Mandarin Palace will be happy to know that the deposit bonus fun does not stop there. Whenever you feel like claiming a 50% deposit bonus on deposits up to $50 you simply need to use the bonus code “COMPFS”. In addition to this match bonus, you will also be rewarded with 30 free spins on the slot game Tails of New York.

Loyalty Club

The Loyalty Club is Mandarin Palace’s way of giving back to their most frequent players with prizes such as free spins, bonus money, free gadgets, and expensive getaway vacations. The only way to increase your VIP status in the Loyalty Club is to earn Loyalty Points by wagering on any casino game that Mandarin Palace has to offer.

After signing up on Mandarin Palace, you will start at level 1 of the Loyalty Club and the more Loyalty Points you earn, the more prizes you will win. For example, the level 2 prize is 6 free spins on the game Age of Spartans while the level 45 prize, which is the largest prize possible, is a 9-day vacation to Ireland where all aspects of your travel are fully covered.

$40,000 VIP Vault

Each week, Mandarin Palace gives away a total of $40,000 to their players via a raffle drawing. The number of tickets that you have in this drawing is directly correlated to how much money you deposited during that week, but their website does not specify exactly how much you need to deposit to earn any tickets.

The only catch to this promotion is that once you receive your prize money you will have only four hours to play with those winnings or they will be forfeited. This would be perfectly fine if they gave a timeframe for when these drawings were going to occur, but as it stands now you are apparently supposed to just check your email all day on Wednesday to see if you won.

Daily Deals

No matter what day of the week it is, there is always going to be a deposit bonus that you can take advantage of on Mandarin Palace. Depending on which day of the week it is, these daily deals feature a match bonus anywhere between 70% and 100% while the maximum bonus amounts will range anywhere from $200 to $900.

You can only claim each daily deal once per day, with the exception of the Sunday bonus which can be claimed twice. If you manage to claim a daily deal every day from Thursday through Sunday, you will qualify to receive 90 free spins on the game Worlds at War. You will also be rewarded 90 free spins on the game Dollars Down Under if you manage to complete a deposit bonus on Monday, Tuesday, AND Wednesday of any given week. This comes out to a total of 180 free spins that you can win if you make a deposit of at least $20 on every day of any given week.

Bonus Terms and Conditions at Mandarin Palace

Before you participate in any bonus offers, it is important to know exactly what the bonus terms and conditions say about them. However, this is time-consuming and most people find it quite an annoying task, so we went ahead and did the reading for you so that we could pick out the important clauses that require your attention.

The playthrough requirements on any match bonus that you find on Mandarin Palace is a reasonable 40x the amount of the bonus. For example, if you deposit $500 so that you can receive the maximum $500 in bonus money from the sign-up bonus, you will need to make a total of $20,000 in bets before you can withdraw any funds. This is right around the industry standard and comes with a relatively low level of difficulty in our eyes.

However, not every game contributes equally to the 40x playthrough requirements. The only games where your wagers will contribute 100% towards the playthrough requirements are slot games and Keno games. Games such as roulette and three card poker will contribute 50%, Baccarat will contribute 25%, and video poker games contribute 10%. The lowest contribution percentage can be found in blackjack at 5%.

It is also important to know that new players may only play slot games, Keno, or scratch cards to clear their first THREE deposit bonuses. This is absolutely ridiculous to require players who accept a bonus to deposit four times before they can even set foot on a table game or video poker game. In addition to this, you are only allowed to play slot games when clearing your bonuses if you are from the United Kingdom, Greece, China, Japan, Singapore, Malaysia or Columbia.

Customer Support at Mandarin Palace

Customer Support Options: Email, Telephone, Live Chat

If you are having issues with your account or you simply need to ask some basic questions about the site, there are three different contact methods you can use to get ahold of the customer support team on Mandarin Palace. These three contact methods are the most common ones that you will find across the internet in various online casinos and they are all available 24 hours a day, 7 days a week, and 365 days a year.

The Live Chat feature appears to function properly, although we wish that they gave some sort of estimate on how long you will have to wait before a customer service representative appears. As it stands right now, you only get a message that says “Please Wait For an Operator”. We gave this feature a whirl to see how long it actually takes to get a response, and we were greeted by customer service representative in just 30 seconds. This response time is pretty quick and while it might be slower than some Live Chat features on other sites it is still perfectly acceptable.

If Live Chat is not your cup of tea, your second-best option is to give them a call at 888-595-5835. When we gave this number a test call we were greeted by a human voice in an impressive 30 seconds, which is just as fast as the Live Chat response was. Therefore, feel free to use either contact method depending on your personal preference as they both appear to work quite well.

Lastly, if you don’t want to use Live Chat or a telephone, you can simply write them an email at support@mandarinpalace.com. However, it is fair to say that this method is the least efficient of the three since it will usually take a day or two for them to reply to your inquiries.

Deposit and Withdrawals at Mandarin Palace

Minimum Deposit: $20
Maximum Deposit: $1,000
Deposit Methods: Visa Card, Mastercard, American Express, Bitcoin
Withdrawal Methods: Bitcoin, Wire Transfer, Courier Check, Postal Check

One of the greatest features of Mandarin Palace is that if you already have funds on a different casino that is run by Genesys Technologies NV, then you can transfer those funds over to your Mandarin Palace account. To do this, you simply need to click on your account cashier and then select the “Transfer” option.

The currencies that are supported by Mandarin Palace are USD, CAD, GBP, EUR, SEK, DKK, and NOK. If the currency that is used by your country is not on this list then you are permitted to deposit using USD.

For those of you who do not have the luxury of having funds on any other Genesys Technology-owned casinos, you will need to take advantage of one of the many deposit options that Mandarin Palace has to offer. If you are living in the U.S., you will only be able to deposit using a credit card or Bitcoin. If you live outside of the U.S., you will have additional deposit options such as Fast Bank Transfer, Upay, ACH Bank Transfer, Neteller, Skrill, and PaySafeCard.

No matter which deposit option you choose, your funds will be available in your account immediately after completing the transfer. However, it is not possible to claim any sort of deposit bonuses if you use the Skrill or Neteller deposit methods since these deposits usually come with small fees attached which Mandarin Palace covers for you.

Once you have tested your luck and emerged victoriously, you will undoubtedly want to withdraw some of your winnings from your Mandarin Palace account. The four ways that you can do this are via Bitcoin, wire transfer, courier check, or postal check and the minimum withdrawal allowed for any of these methods is $100.

When it comes to withdrawal speed, none of the methods available on Mandarin Palace can hold a candle to Bitcoin withdrawals. Once these Bitcoin withdrawals are processed, you will have your money within 24-48 hours which stands in stark contrast to the 1-3 weeks that it will take to complete a bank wire or a check withdrawal.

If paying fees is what you are mainly worried about, then Bitcoin is once again going to be your preferred withdrawal option since there are no fees associated with this method. If you want to order a postal check it will cost you a $15.71 fee, if you want to order a courier check you will be charged a $30 fee, and if you want to withdraw using a bank wire you will need to pay the standard bank wire fee which is usually around $50.

Verdict