Mandarin Palace Review

Overall Rating
  • Up to $2,250 Welcome Bonus
  • 24/7 Customer Support
  • 10+ Years of Experience
  • Mobile Compatible (iOS/Android)

Mandarin Palace is a relatively old and experienced online casino which offers fresh HD casino games from Saucify. They belong to the Genesys Technology group of casinos based in the country of Curacao, which also happens to be where they are licensed to operate. In this online casino, you will find mostly slot games with video poker and a few table games sprinkled on top.

Mandarin Palace features a functional customer support team as well as a decent list of promotions which is mostly comprised of deposit bonuses. To get a better idea of what kind of an online casino we are dealing with, let’s now take a closer look at the nuts and bolts that make up this fine online gambling site.

Players Accepted: Canada, New Zealand, all excluding below

Players Not Accepted: Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, Switzerland, United Kingdom, United States

Reputation

I can safely say that Mandarin Palace has a good reputation. There are no major complaints circulating online, and Mandarin Palace is actively trying to communicate with any players who have disputes. In fact, the only unresolved complaint came from a player who used the same deposit bonus three times on three different sites, which is clearly not allowed.

I was also glad to see that Mandarin Palace has a gaming license from the government of Curacao, which is where they are based out of. While this is not known as the strictest license that an online casino can have, it is still much better than having no license at all. The T&Cs for Mandarin Palace also state that they use advanced security technology, transactional integrity safeguards, and a strict privacy policy in order to keep players’ money and personal information safe. These features only add to the fact that Genesys Technology is a reputable company with over 10 years of experience. They are clearly trying to run a legit and honest internet casino.

Mandarin Palace achievements

Available Casino Games

Every game on Mandarin Palace Casino was made by the software development company named Saucify. This company is known for having a well-rounded selection of games that also have high-definition graphics, with Realtime Gaming as their only close competitor. Therefore, we can expect a lot from this casino library!

It is also worth noting that if gambling for real money is not your cup of tea, or perhaps you just want to test out the games before you dive in with your hard-earned funds, Mandarin Palace offers a Practice Mode where you can test out their software for free. You must select this mode from the log-in screen since it does not appear to be accessible anywhere after that.

Online Slots

There are a total of 72 video slot games on Mandarin Palace as well as 17 classic slot games. While 89 slot games might seem like a large amount, it is a little bit below the average number that is offered by most online casinos. However, this low number is more than compensated by the awesome HD graphics as well as the relatively high amount of money that you can bet on each spin.

My favorite part of the slot games on Mandarin Palace is that four of these games have a progressive jackpot. This adds a little bit of excitement to the whole experience and gives players the chance of winning big! At the time of this writing, these progressive jackpots range anywhere from to $20,000 to $100,000 and they appear to be shared with other casinos that also offer Saucify games, such as Lucky Creek Casino.

Table Games

There are only seven different table games to choose from on Mandarin Palace, which is pretty low for an online casino since most sites will offer 15 to 30 table games. If you are looking for a wide selection of table games this is probably not going to be the site for you since the game library mainly consists of slots and video poker games. However, for those who are looking for a site that allows you to bet a little higher than usual in games like blackjack and 3-card poker then you might enjoy what Mandarin Palace Casino has to offer.

Tables games selection

There is a total of four blackjack games to play on Mandarin Palace: Atlantic City Blackjack, European Blackjack, Vegas Strip Blackjack, and Single Deck Blackjack. This is a perfectly acceptable selection in my opinion. On top of that, each one of these games comes with a high stakes version called the “Elite Edition” which will allow you to bet up to $1,000 on each hand. The highest return amongst these games can be found in Single Deck Blackjack at 99.7% and the lowest return is 99.43% which can be found in European Blackjack.

Additionally, while there is only one variation of roulette available, this game features only one zero. The lack of the double zero in this game provides a higher return for roulette players since the house edge is only about 2.5% instead of the usual 5%. However, high rollers will not like the fact that the most you can bet per round in this game is capped at $100.

Video Poker

There is a total of 12 video poker games available in Mandarin Palace Casino, making this category the second largest in their games library. Other than the game Rocket Jacks Poker, each one of these video poker games comes with three variations to choose from. These different variations allow you to play one, ten, or fifty hands at the same time.

Speaking of Rocket Jacks Poker, this video poker game comes with a progressive jackpot which is not something you see every day. Normally, it is just table games and slot games that have progressive jackpots in internet casinos, even though it is pretty common to see them in video poker games at land-based casinos. The jackpot is currently at about $3,000, but you can only win it if you bet the max bet of five coins and hit a royal flush.

The lowest house edge that you will find in the video poker games is found in the Jacks or Better game which boasts a 99.54% return rate. The highest house edge can be found in the Deuces Wild and Joker Poker variations which have a return rate of 97.97%.

Other Games

There is a total of six other games on Mandarin Palace Casino which do not qualify as table games, slot games, or video poker games. Four of these games are Keno variations, which is a popular lottery-style game where you simply pick which numbers you think will hit. The four variations of Keno that you will find are called Powerball Keno, Super Keno, Captain Keno, and Classic Keno and you can bet anywhere from $1 to $10 per round. The other two games are scratch cards that are a lot like the ones that you can buy at any gas station.

Bonuses & Promotions

Welcome Bonus

In terms of the welcome bonus, Mandarin Palace Casino has a fantastic deal for new players, awarding up to $2,250 in bonus funds! This sum is split over your first four deposits on the site as follows:

  • 1st Deposit: 100% up to $500 with the promotional code REDLANTERN
  • 2nd Deposit: 75% up to $625 with the promotional code CHINESECOIN
  • 3rd Deposit: 100% up to $500 with the promotional code DANCINGDRAGON
  • 4th Deposit: 125% up to $625 with the promotional code GOLDENCRANE

I personally think this is a cracking welcome bonus, allowing players to benefit from their first few deposits on the site and spreading out the winnings. With the fourth deposit bonus offering the largest amount and at the highest percentage multiplier, it also gives players the motivation to keep playing on their site.

However, there are a few rules in terms and conditions in place that players should be aware of before claiming. Firstly, these bonuses cannot be cleared playing with table games or video poker titles. Instead, all of the bonus funds have to be cleared playing slot games, online keno, or scratch card games. Also, the wagering requirements for the bonus are high at 60x the bonus amount. For example, if your claimed $100 of bonus on your first deposit, you would need to wager $6,000 before you can make a withdrawal. This is higher than the industry average which usually sits around 30-40 times.

Nevertheless, this is still a fantastic welcome offer, especially if you’re keen on slots! To claim this offer, sign up for Mandarin Palace Casino by clicking the link below.

Sign up bonus offer

Other Promotions

In addition to these deposit match bonuses for new players, Mandarin Palace Casino also offers several ongoing promotions which change regularly. At the time of writing this review the promotions include:

  • $10,000 Bonus Bonanza Drop: Every Thursday, one lucky player will find $10,000 in their account to play with at the casino… but it’s only valid for 10 hours! Be sure to check your account each Thursday and, if you’re the lucky one, get spending!
  • 2021s Top Picks: Receive 30 free spins on a hand-picked selection of jackpot slot games with any deposit
  • Payday Payout: A new deposit bonus with a special promo code is released each week. Claim all four to be in for a chance of winning 100% of your deposits for the month back!

On top of these, there seems to be a range of daily and monthly promotions that are sure to keep things fun and exciting. Plus, everyone loves a way to quickly boost their bankroll!

Loyalty Club

The Loyalty Club is Mandarin Palace’s way of giving back to their most frequent players with prizes such as free spins, bonus money, free gadgets, and expensive getaway vacations. The only way to increase your VIP status in the Loyalty Club is to earn Loyalty Points by wagering on any casino game that Mandarin Palace has to offer. What’s really great about this loyalty program is that is spans across all five of Genesys Technology’s online casino brands. This gives you even more options to play, get points, and unlock rewards!

Every new player starts in the lowest tier and works their way up as they play real money casino games. The higher your Loyalty Club tier, the bigger rewards you reap!

Banking Methods

Mandarin Palace Casino does well to offer a range of different banking methods. This includes everything from card payments to eWallets, and even accepts Bitcoin cryptocurrency! In addition, they support a range of different currencies including USD, CAD, GBP, EUR, SEK, DKK, and NOK.

Here is a quick breakdown of the different options available:

TypeDeposit LimitsDeposit TimeWithdrawal LimitsWithdrawal Time
Visa$20 – $1,000InstantN/AN/A
Mastercard$20 – $1,000InstantN/AN/A
AMEX$20 – $1,000InstantN/AN/A
Skrill$20 – $1,000Instant$100Instant
EcoPayz$20 – $1,000Instant$100Instant
Neteller$20 – $1,000Instant$100Instant
Bitcoin$20 – $1,000Instant$100Instant
CheckN/AN/A$10010 Business Days
Bank WireN/AN/A$10015 Business Days

Deposits

When it comes to banking at Mandarin Palace, if you already have funds on any other Genesys Technology-owned casino site then you can simply transfer across the funds rather than making a new deposit. However, people who this does not apply to will need to take advantage of one of the many deposit options that Mandarin Palace has to offer. All of the deposit options are detailed above. There is no clear preferred option as all are comparable in terms of the minimum deposit amount ($20) and the instant deposit time. In addition, no deposits carry with them any fees. That being said, Skrill, Neteller, or EcoPayz deposit methods are best avoided as funds deposited using these methods will not qualify for bonuses.

Withdrawals

Once you have tested your luck and emerged victorious, you’ll undoubtedly want to withdraw your winnings from your account. The four ways that you can do this are via Bitcoin, wire transfer, check, or eWallets such as Skrill and Neteller. Bitcoin and eWallet withdrawals are free from fees, but payouts via check incur a $30 fee and those via bank wire a $50 fee. When it comes to withdrawal speed, the methods follow the same trend; eWallet and Bitcoin payouts can happen instantly, whereas bank wire withdrawals take up to three weeks. With all deposits having the same $100, it is clear Bitcoin is the best option for the majority of players.

Device Compatibility

The games library of Mandarin Palace can be easily accessed from your PC with an internet browser such as Google Chrome or Mozilla Firefox. Other browsers will also work, but these two provide the smoothest performance. Unfortunately, there does not appear to be a downloadable client for Mandarin Palace. However, this is not that big of a deal since the software works just fine in the two internet browsers.

There is also currently no mobile app allowing you to play games on the go, but you can access the casino via your mobile web browser. The customer support team says that the recommended browsers that you should use when accessing this mobile version of their casino are again Google Chrome and Firefox. On mobile, you will only be able to play 60 games from the full library of 160 games on your mobile phone, and most of them are slot games. However, you can also play a few tables games such as blackjack, roulette, and 3-card poker.

Customer Support

If you’re having issues with your account or have any questions, there are three different methods for contacting customer support. These are the most common ones that you will find across the internet in various online casinos and they are all available 24 hours a day, 7 days a week, and 365 days a year:

  • Live Chat: Click the chat icon on their website to speak to a member of support online
  • Telephone: Give them a call at 888-595-5835
  • Email: Write them an email at support@mandarinpalace.com

The Live Chat feature appears to function properly, although it doesn’t give you any sort of estimate on how long you will have to wait. As it stands right now, you only get a message that says “Please Wait For an Operator”. I gave this feature a whirl and was greeted by a customer service representative within a few minutes. While this response time is slower than some Live Chat features on other sites, it is still acceptable.

If Live Chat is not your cup of tea, your second-best option is to give them a call. I was again speaking to a representative within a few minutes, so both live chat and telephone are great options. Simply choose whichever option you prefer! If you don’t want to use Live Chat or a telephone, you can simply write them an email. However, it is fair to say that this method is the least efficient of the three since it will usually take a day or two for them to reply to your inquiries.

Overall Verdict

All in all, Mandarin Palace Casino is a great option for anyone looking to play slots online. Their games are high-quality, bonuses are fun and exciting, and banking methods are varied as to suit every player! However, the site does lack slightly in the number of table games it offers and provides no option to play live dealer games. Nevertheless, slot lovers have the potential to play some of the top titles around at a reputable online casino with years of experience in the industry. Sign up by clicking the buttons below!