Lucky Creek Casino Review

Lucky Creek logo
Overall Rating
  • Accepts Bitcoin Deposits
  • 100% up to $500 Welcome Bonus
  • 24/7 Customer Support
  • 11+ Years of Experience

Lucky Creek is a small online casino featuring a Wild West theme, which you will notice in all of their western-style graphics. This casino was founded in 2010 by Genesys Technology Group who is licensed in Curacao in the Netherlands Antilles, which is also where their operation is based.

On their website, Lucky Creek Casino claims to have the best games, the most exciting promotions, highest returns and an unmatched level of security for the players and their funds. Let’s now take a closer look at Lucky Creek’s offerings to see if they’re telling the truth!

Players Accepted: Canada, New Zealand, all excluding below

Players Not Accepted: Australia, Curacao, France, Hungary, Netherlands, South Africa, Switzerland, United Kingdom, United States

Reputation

Lucky Creek Casino is licensed by the government of Curacao which is not exactly known for its tight regulations on the sites that they watch over. However, this is still much better than not having a license at all. Plus, in addition to their legit gaming license, Lucky Creek Casino also features a ton of “Play it Safe Credentials”. These features include belonging to the Internet Content Rating Association, having independent auditors, and also having monthly globally-accredited audits performed on their casino games.

Lucky Creek Casino also has 100% secure 2048-bit RSA encryption technology, that is more secure than the usual 128-bit encryption that most online casinos utilize. This added security means you should have no issues when it comes to depositing or withdrawing funds. Plus, your personal information has little to no chance of being stolen.

When doing my research, I also found that there are very little complaints from players. In fact, the online casino boasts the title of “Best Bonus” and “Best Mobile Casino” awarded by Gambling City. If you combine this with the fact that they have been in business for eleven years, I feel comfortable with the reputation that Lucky Creek Casino currently has in the online gambling industry.

Lucky Creek awards

Available Casino Games

All of the games on Lucky Creek Casino are powered by the software development company Saucify. This less well-known provider boasts a fairly well-rounded selection of table games, video poker games, and slot machines with truly top-notch graphics. They are a reasonable alternative to development company Realtime Gaming, who is currently dominating the American online casino market.

Here is a closer look at what types of online casino games you can find on the site.

Online Slots

In the slot section of Lucky Creek Casino’s game library, you will find 72 video slot games as well as 17 classic slot games. With a total of 89 slot games, this is way below the average amount that an online casino usually offers. However, they make up for this lack of options by offering a bunch of slot games with superior graphics and a wide variety of themes to choose from.

Another great aspect of the slot games on Lucky Creek Casino is that four have a progressive jackpot attached. At the time of writing, these progressive jackpots range anywhere from to $20,000 to $100,000, which is a good payday for anyone!

Slot library

Table Games

Lucky Creek Casino is primarily focused on slots. However, they do offer a range of blackjack and roulette, baccarat, three card poker and craps to players. Blackjack is the most common table game found on the site, with four different varieties available. Each one also comes with a higher-stakes “elite” addition to suit high-rollers. Across all games, stakes range from $1 and go up to £100. So, there should be a format for everyone who loves to play blackjack! The highest return amongst these games is single deck blackjack at 99.7% while the lowest return is 99.43% in European Blackjack.

Infortunately, despite a good blackjack selection, the number of other table games on the site is lacking.

Video Poker

There are a total of 12 different video poker games available on Lucky Creek Casino, which includes games such as Aces & Faces Poker, Deuces Wild Bonus Poker, Jacks or Better, and Joker Poker. One exciting part of this section is that each game (with the exception of Rocket Jacks Poker) comes with the option of playing either one hand at a time, 10 hands at a time, or 50 hands at a time.

Another perk is that the aforementioned Rocket Jacks Poker comes with a progressive jackpot attached. This is somewhat rare to see on the internet, even though it is quite popular in brick and mortar casinos. At the time of this writing, the jackpot is at almost $3,000, but you can only win it if you bet the max bet and you hit a royal flush at the same time. Therefore, I recommend making the maximum bet in this game at all times due to the increase in value that those extra coins provide.

Other Games

There are a total of six games in the “Other Games” category, which is meant for games which do not fit into a neat little box as the others do. Of these six games, four of them are Keno variations: Captain Keno, Powerball Keno, Classic Keno, and Super Keno. Keno is a popular lottery-style casino game that can be found all over the world. The other two games are scratch cards which are very similar to the ones you can buy in a gas station except you use your mouse to scratch them off instead of a quarter.

Bonuses & Promotions

As with many online casinos, Lucky Creek offers a range of bonuses and promotions across its site. This is inclusive of a welcome bonus for new players, a loyalty program to reward exisiting ones, and several short-term promotions that change regularly, coinciding with days of the year and holidays.

Welcome Bonus

The first promotion available at Lucky Creek Casino is a 100% match bonus for up to $500. This offer is only available to new sign-ups, and to claim you need to use the bonus code LUCKY1. This bonus can only be claimed on your first deposit on the site, so bear this in mind when depositing funds. To claim the full $500 bonus, $500 needs to be deposited. In addition to this, you can also claim a total of 25 free spins on the slot game Age of Spartans using the bonus code “MARSHAL”.

The playthrough requirements on Lucky Creek Casino are around average for the industry, sitting at 40x the amount of your bonus. For example, if you deposit $500 when using the sign-up bonus to claim the full $500 in bonus money, you will need to make $20,000 worth of bets before you can withdraw your funds. It is also worth noting that you must clear your bonus solely playing slots, so I would advise looking for another online casino if you have a preference for table games.

Lucky Creek Casino welcome offer

Loyalty Club

The Loyalty Club is Lucky Creek’s way of rewarding their most frequent players with prizes such as free spins, bonus money, free gadgets, and even extensive getaway vacations. What is great about this rewards program is that it is not exclusive for Lucky Creek casino, but instead runs across all five of Genesys Technology Group’s online casino brands: Lucky Creek Casino, Treasure Mile Casino, Grand Eagle Casino, Mandarin Palace, and WisBet Online Casino. This means you can accumulate loyalty points and win rewards by playing at any of these online casinos!

The Loyalty Club consists of four different tiers, from Bronze up to Platinum. The only way to improve your status in the Loyalty Club is to earn Loyalty Points by wagering real money on any casino game. Each player starts at the lowest level and climbs the ladder as they play, with bigger and better prizes and bonuses being available at each level. I think this is a great addition to the online casino and is a great way for Lucky Creek to award their most loyal and committed players.

Other Promotions

Outside of the sign-up bonus and loyalty rewards program, there are only a handful of other bonus promotions to take advantage of. Here is what is available at the time of writing:

  • Six Shooter Mondays: Deposit at least six times between Tuesday and Sunday and receive 66 free spins every Monday.
  • 2021’s Top Picks: Receive 30 free spins on selected jackpot-fueled slot games with any deposit
  • Payday Payout: Claim a specific deposit match bonus every Monday of the month to be entered into a draw to win 100% of your deposits for the month back.

Banking Methods

Next, I moved on to look at the available banking methods at Lucky Creek Casino. I was pleased to see a nice variety of deposit and withdrawal options, which are summarized in the table below:

TypeDeposit MinimumDeposit TimeWithdrawal MinimumWithdrawal Time
Visa$20InstantN/AN/A
Mastercard$20InstantN/AN/A
AMEX$20InstantN/AN/A
Skrill$20Instant$100Instant
EcoPayz$20Instant$100Instant
Neteller$20Instant$100Instant
Bitcoin$20Instant$1005 Business Days
Bank WireN/AN/A$10010 Business Days
CheckN/AN/A$10015 Business Days

Deposits

Regardless of which payment method you use when depositing funds, all deposits are credited instantly, there are no deposit fees, and the minimum deposit is $20. This is great to see from an online casino and I was impressed! However, bear in mind that if you wish to claim a bonus, eWallet payments do not qualify. Therefore, you’re best off funding your account using a debit or credit card or Bitcoin, the only cryptocurrency accepted on the site.

Withdrawals

When we take a look at withdrawal options, there is still a good selection of methods to choose from. However, there are some major drawbacks to withdrawing from Lucky Creek Casino. Firstly, withdrawal minimums for all methods are set at $100, which is a little high. Plus, the maximum amount you can withdraw in a single week is determined by your Loyalty Club status, ranging from $1,500 for Bronze Tier players and up to $5,000 for Platinum Tier players. This is unnecessarily complicated and Lucky Creek Casino would be better off offering a consistent upper limit to avoid confusion. Additionally, other than Bitcoin and eWallet payments which are are free of charge, withdrawals come with fees of $30 and $20 for bank wire and check payouts, respectively.

The payout time is also not ideal. If you are withdrawing via Neteller, Skrill, or EcoPayz, Lucky Creek states that you will receive your withdrawal instantly. However, when taking a close look this seems to not be the case. All withdrawals have a 48-hour processing fee, and payouts are only made on Mondays or Thursdays. In places where the eWallet options are not available, I recommend using Bitcoin as this has the next shorted withdrawal time. However, avoid bank wire and check where possible as it can take up for 3 weeks for you to receive your winnings!

Device Compatibility

If you wish to play any of the games on Lucky Creek Casino, you can do so from the web browser on your computer. They offer a downloadable client as well, but after I downloaded it I could not get past the loading screen, so something appears to be wrong with the software. For this reason, I would recommend just using the browser client as it worked perfectly fine for me when testing it.

There is currently no mobile app available on Lucky Creek Casino, but you can still access their website through your mobile internet browser and log in to your account. The only problem is that the only type of games that are available on your mobile phone will be slot games. There are 34 slot games in total that you can access from your mobile phone, such as Aladdin’s Loot, Code 211, Cosmopolitan and Fistful of Dollars and Football Fever. However, with no table games or video poker accessible via mobile, this may not satisfy all players.

Customer Support

There comes a time when everyone needs some help from the customer support department of the online casino that they are gambling on. It appears that Lucky Creek is aware of this fact since they bothered to offer the three most popular customer support contact options that you will find in online casinos across the internet:

  • Live Chat: Click on the chat icon on the bottom right corner of their website to speak to a customer service representative
  • Telephone: Call Lucky Creek Online Casino on their international toll-free number: 888 595 5835
  • Email: Send an email to support@luckycreek.com

Usually, I would always recommend making live chat your first point of call if you have any questions relating to your account. However, despite this being advertised as available 24/7, I was left waiting for 3 minutes before receiving a message that no operators were available and to leave a message. When trying again, the same thing happened. Most online casinos will respond to live chat messages easily within 1 minute, so Lucky Creek’s services are well below par on this front.

That being said, the telephone support is great and I was speaking to someone on their team within a few minutes, so I would highly recommend this option. A also received an email response the day after sending my email queries, which is pretty standard.

Overall Verdict

Overall, Lucky Creek is a pretty average online casino. It has excellent high-quality games but there is not much variety, and it is clear the site has gone for quality over quantity approach. The welcome bonus is also pretty average, but I do love that the loyalty program is available across all five of the Genesys brands, which gives you even more options to play and earn points and rewards. I also love that Lucky Creek accepts Bitcoin payments to appeal to all users.

However, withdrawals are more confusing than they need to be with high limits and strangely only happen on a Monday and Thursday. Plus, customer support could so with some improvement. To summarize, Lucky Creek isn’t a bad online casino, but it’s nothing special either.