Lucky Creek Casino Review

Lucky Creek

Name:
Lucky Creek
Established:
2010
Contact:
support@luckycreek.com
Gameplay
Bonuses
Value
Games

Lucky Creek is a small online casino featuring a Wild West theme which you will notice in all of their western-style graphics and write-ups. This casino was founded in 2010 by the Genesys Technology Group and they are licensed in Curacao in the Netherlands Antilles which is also where their operation is based out of.

On their website, Lucky Creek Casino claims to have the best games, the most exciting promotions, highest returns and an unmatched level of security for the players and their funds. In order to keep them honest, let’s now take a closer look at some of the most common features of online casinos and see how well Lucky Creek matches up to their competition!

Reputation of Lucky Creek Casino

Players Not Accepted: Australia, Bangladesh, Brazil, Croatia, France, Hungary, Ireland, Japan, Mexico, Netherlands, Poland, Romania, Russia, South Africa, Spain, United Kingdom

Lucky Creek Casino is licensed by the government of Curacao which is not exactly known for their tight regulations on the sites that they watch over. However, this is still MUCH better than not having a license at all because they still have to answer to someone when things go wrong and this gives players a line of defense.

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In addition to owning a legit gaming license, Lucky Creek Casino also features a ton of “Play it Safe Credentials”, as they call them. These features include belonging to the Internet Content Rating Association, having independent auditors, and also having monthly globally accredited audits performed on their casino games.

Lucky Creek Casino also has 100% secure 2048-bit RSA encryption technology, which is much more secure than the usual 128-bit encryption that most online casinos utilize. This added security means that you should have no issues when it comes to moving your money on and off of this gambling site and your personal information has little to no chance of being stolen.

When doing our research, we found that there are very little complaints when it comes to how Lucky Creek Casino operates their business and treats its players. The handful of disputes that we did come across were mostly resolved and they involved very small amounts of money. If you combine this with the fact that they have been in business for nine years, we feel comfortable with the reputation that Lucky Creek Casino currently has in the online gambling industry.

Software and Client at Lucky Creek Casino

If you wish to play any of the games on Lucky Creek Casino, you can do so from the web browser on your computer. They offer a downloadable client as well, but after we downloaded it we could not get past the loading screen so something appears to be wrong with the software. For this reason, we would we would recommend just using the browser client as it worked perfectly fine for us when we tested it.

All of the games that you can find on Lucky Creek Casino are powered by the software development company named Saucify which boasts a fairly well-rounded selection of table games, video poker games, and slot machines with truly top-notch graphics. This is why they are seen as a reasonable alternative to the software development company known as Realtime Gaming which is currently dominating the American online casino market.

One of our favorite features of Lucky Creek Casino is that you can try all of their games without depositing any money at all. Once you come to the log-in screen on Lucky Creek Casino’s website, you will have the option of logging in to play for real money or to play for practice. This shows that they have nothing to hide when it comes to the quality of their games and also allows people to find out which game is their favorite without spending their hard-earned money.

Slot Games at Lucky Creek Casino

Slot Providers: Saucify
Slot Betting Limits: $0.01 to $75

In the slot section of Lucky Creek Casino’s game library, you will find 72 video slot games as well as 17 classic slot games. The main difference between these two types of slot games is simply that classic slots are usually fan favorites that have been around for a long time such as Stars N’ Stripes, Break the Band, and Magnificent 7’s.

With a total of 89 slot games, this is way below the average amount that an online casino usually offers. However, they make up for this lack of options by offering a bunch of slot games with superior graphics and a wide variety of themes to choose from.

Another great aspect of the slot games on Lucky Creek Casino is that four of these games have a progressive jackpot attached to them. At the time of this writing, these progressive jackpots range anywhere from to $20,000 to $100,000, which is a good payday for anyone!

Table Games at Lucky Creek Casino

Primary Table Games Offered: Blackjack, Roulette, Punto Banco, Three Card Poker
Primary Table Games Not Offered: Baccarat, War, Pai Gow, Craps

With only seven different table games to choose from, this is clearly an area that Lucky Creek Casino should put some effort into improving. Most online casinos will offer between 15 to 30 table games so they have some work to do here for sure. If you are a fan of table games this is probably not going to be the site for you since the game library is mainly focused on slot games and video poker games.

Blackjack at Lucky Creek Casino

Types of Blackjack Offered: Atlantic City Blackjack, Single Deck Blackjack, European Blackjack, Vegas Strip Blackjack
Blackjack Betting Limits: $1 to $1,000

There are four different blackjack games to play on Lucky Creek Casino, and each one of them comes with a high stakes version called the “Elite Edition”. This means that there should be a format for everyone who loves to play blackjack. The highest return amongst these games is single deck blackjack at 99.7% while the lowest return is 99.43% in European Blackjack.

Roulette at Lucky Creek Casino

Types of Roulette Offered: European Roulette
Roulette Betting Limits: $1 to $100

There is only one variation of roulette on Lucky Creek Casino, but luckily it is the variation with the lowest house edge due to the fact that there is only one zero. This roulette variation is meant for low stakes players and the layout is unique since the table takes up the entire screen and the numbers are HUGE.

Video Poker Games at Lucky Creek Casino

Video Poker Games Offered: Aces & Faces Poker, Deuces Wild Bonus Poker, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Deuces & Joker Poker, Double Double Bonus Poker, Double Bonus Poker, Jacks or Better, Joker Poker, Triple Double Bonus Poker, Rocket Jacks Poker
Video Poker Betting Limits: $0.01 to $25

There are a total of 12 different video poker games available on Lucky Creek Casino, which makes it the second most popular type of game that they have. One exciting part of this section is that each video poker game, with the exception of Rocket Jacks Poker, comes with the option of playing either one hand at a time, 10 hands at a time, or 50 hands at a time.

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Another unique aspect of the video poker games is that the aforementioned Rocket Jacks Poker comes with a progressive jackpot attached to it. This is somewhat rare to see on the internet, even though it is quite popular in brick and mortar casinos. At the time of this writing, the jackpot is at almost $3,000, but you can only win it if you bet the max bet and you hit a royal flush at the same time. Therefore, we recommend making the maximum bet in this game at all times due to the increase in value that those extra coins provide.

The highest return that you will find in the video poker games is 99.54% which is found in the Jacks or Better variation. The lowest return is 97.97% which can be found in the Deuces Wild and Joker Wild variation.

Other Games at Lucky Creek Casino

There are a total of six games in the “Other Games” category which is meant for games which do not fit into a neat little box like the others do. Of these six games, four of them are Keno variations which is a popular lottery-style casino game that can be found all over the world. The other two games are scratch cards which are very similar to the ones you can buy in a gas station except you use your mouse to scratch them off instead of a quarter.

The four Keno variations that you will find here are Captain Keno, Powerball Keno, Classic Keno and Super Keno. The average return on all four of these games is anywhere between 92% and 95% which is actually very high for Keno games. No matter which variation you choose, we recommend picking more than one number at a time since you will bump right into the highest house edge if you only bet one number.

Live Dealer Games at Lucky Creek Casino

Sorry folks, there are no Live Dealer games to be found on Lucky Creek Casino. If you really have your heart set on having a human dealer while you play, you can check out our list of brick and mortar casinos here.

Mobile Games at Lucky Creek Casino

There is currently no mobile app available on Lucky Creek Casino, but you can still access their website through your mobile internet browser and log in to your account. The only problem is that the only type of games that are available on your mobile phone will be slot games. There are 34 slot games in total which you can access from your mobile phone such as Aladdin’s Loot, Code 211, Cosmopolitan and Fistful of Dollars and Football Fever.

Sign-Up Bonus at Lucky Creek Casino

The first bonus promotion that you can take advantage of after signing up with Lucky Creek Casino is a 100% match bonus for up to $500 using the bonus code “LUCKY1”. In addition to this, you can also claim a total of 25 free spins on the slot game Age of Spartans using the bonus code “MARSHAL”.

Other Promotions at Lucky Creek Casino

Outside of the sign-up bonus, there are only two other bonus promotions to take advantage of on Lucky Creek Casino. However, the quality of these two promotions is fairly high and they can result in some very large prizes if you play your cards right. With that being said, they should probably consider adding in some more promotions that are not deposit bonuses, such as a leaderboard promotion or a daily raffle drawing in order to keep up with their competition around the industry.

Loyalty Club

The Loyalty Club is Lucky Creek’s way of rewarding their most frequent players with prizes such as free spins, bonus money, free gadgets, and even extensive getaway vacations. The only way to improve your status in the Loyalty Club is to earn Loyalty Points by wagering on any casino game that Lucky Creek has to offer.

Each player starts at level one on the Loyalty Club and the more Loyalty Points you earn, the better the prizes will be. For example, the level 2 prize is 6 free spins on the game Age of Spartans while the level 45 prize is a 9-day vacation to Ireland fully paid for!

Daily Offers

To celebrate their 9th birthday, Lucky Creek decided to add this promotion which features a different deposit bonus each day of the week. These deposit bonuses come with a match bonus between 70% to 100% and with bonus amounts ranging anywhere from $200 to $900, depending on what day of the week it is.

You can only claim each bonus once per day, with the exception of the Sunday bonus which can be claimed twice. If you manage to claim a daily bonus every day from Thursday through Sunday, you will qualify to receive 90 free spins on the game Worlds at War. You will also be rewarded 90 free spins on the game Dollars Down Under if you manage to complete a deposit bonus on Monday, Tuesday, AND Wednesday of any given week.

Bonus Terms and Conditions at Lucky Creek Casino

Lucky Creek states that they expect each player to read the terms and conditions of their site before playing. We know how much of a pain that can be, so we went ahead and picked out the most important information for you and put it in this section.

Most online casinos will ban some countries that are allowed to play on their site from participating in bonus promotions, but Lucky Creek Casino does not do this. Instead, they decided to make a rule that players from the United Kingdom, Greece, China, Japan, Singapore, Malaysia, and Columbia are only allowed to play slot games when they are trying to clear a bonus.

Speaking of clearing bonuses, the playthrough requirements on Lucky Creek Casino are a very reasonable 40x the amount of your bonus. For example, if you deposit $500 when using the sign-up bonus and you receive $500 in bonus money, you will need to make $20,000 worth of bets before you can withdraw your funds.

However, not every casino game contributes equally toward the playthrough requirements on any given bonus promotion. In fact, slots and keno are the only games where your wagers will contribute 100% towards the playthrough requirements. Outside of those two types of games, roulette and three card poker will contribute 50% of your wagers, video poker will contribute 10% of your wagers, and blackjack will contribute 5% of your wagers.

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The final clause that we felt was pretty important for new players to know is that new players are restricted from playing in any table games or video poker games while clearing a match bonus on any of their first three deposits. This is a little bit absurd to expect people to deposit four times before they can even play blackjack, and they claim the power to void your withdrawal if you are a winner in these games.

Customer Support at Lucky Creek Casino

Customer Support Options: Email, Telephone, Live Chat

There comes a time when everyone needs some help from the customer support department of the online casino that they are gambling on. It appears that Lucky Creek is aware of this fact since they bothered to offer the three most popular customer support contact options that you will find in online casinos across the internet. The real question is, which one of these three 24/7 customer support contact options should you go to first?

We set out to test the Live Chat feature first since that is usually the fastest and most convenient contact option, but after 3 minutes we received a message that said no operators were available and to leave a message. We tried again later and we were greeted by a customer support representative in 4 minutes. This is pretty slow for a Live Chat feature since most sites will respond to inquiries in under a minute and it is clear that this option is NOT available 24/7 as advertised.

After that, we sent a test email to their customer support team at support@luckycreek.com. We were greeted back with a response the next day, which is pretty normal for an email response time.

Next, we tested the phone number listed on their website and we were greeted by a customer service representative in 40 seconds! This is much faster than we expected, and we highly recommend using this option before any of the other contact options since it will be the quickest way to get an answer to your problems.

If the customer support team at Lucky Creek Casino cannot solve your problems, then your problem becomes a dispute after two weeks. The terms and conditions state that you should notify the Genesys Club in writing as soon as possible when you have a dispute on your hands, but they do not provide any sort of mailing address. Therefore, we suggest emailing them about your issue and if they still want a letter they can give you the address in an email message.

Deposit and Withdrawals at Lucky Creek Casino

Minimum Deposit: $20
Maximum Deposit: $1,000
Deposit Methods: Visa Card, Mastercard, American Express, Bitcoin
Withdrawal Methods: Bitcoin, Wire Transfer, Courier Check, Postal Check

As a player from the U.S., you can deposit money onto Lucky Creek Casino using Visa Card, Mastercard, American Express, or Bitcoin. However, players from other countries can also deposit using Fast Bank Transfer, Upay, ACH Bank Transfer, PaySafeCard, ecoPayz, Neteller, or Skrill. However, you will not be able to claim any bonuses if you deposit using the Neteller or Skrill method since they tend to come with fees attached which the casino will cover for you.

No matter which deposit method you use, your transaction will be completed immediately and you will be able to gamble with your funds right away. Each U.S. deposit method comes with a minimum deposit of $20 and a maximum deposit of $1,000. This is a little bit strange since deposit methods such as Bitcoin usually have a maximum limit that is much higher than that, but this is only an inconvenience for the high stakes players.

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Once it comes time to withdraw your funds, the options are a little bit limited since you can only do so via Bitcoin, a wire transfer, a courier check, or a postal check. Bitcoin is the fastest withdrawal option on this list by far since your transactions will be processed within 48 hours. Wire transfers and check options can take between 1-3 weeks and we recommend avoiding these unless you absolutely have to.

The main difference between a postal check withdrawal and a courier check withdrawal is that the courier checks will only take 5 business days to receive while a postal check will take up to 21 business days to receive. To balance this time difference, the fee on a courier check is set at $30 per check while the fee on a postal check is only $15.71 per check.

Speaking of fees, Lucky Creek will not charge you any fees for a Bitcoin withdrawal, which once again makes it the superior option. They also say that “standard bank wire fees” will be deducted from your account if you withdraw using the bank wire method, but they do not specify exactly how much that is. In our experience, this fee is usually right around $50.

The maximum amount of money that you can withdraw per week from Lucky Creek Casino all depends on what your VIP level is in the Genesys Club loyalty program. Bronze Tier players will be limited to a maximum payout of $1,500 per week, Silver Tier players will receive a maximum payout of $2,500 per week, Gold Tier players will be allowed a maximum payout of $3,500 per week, and Platinum Tier players will be able to withdraw a maximum of $5000 per week.

Verdict