Diamond Reels Review

Diamond Reels

Diamond Reels

Diamond Reels Casino was founded in the year 2015 by a company which refuses to name itself on their website. However, they do mention they have been in the industry for 10 years and while we have no way to confirm this, it appears that they know what they are doing when it comes to putting together a superior internet gambling product.

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On this site, you will find a plethora of quality casino games as well as a thorough promotions program and a speedy customer service team. To get a better idea of what Diamond Reels Casino is all about, let’s take a deeper look at each category and analyze how they compare to the rest of the online casino world.

Players Accepted: All except the below
Players Not Accepted: Antilles, Australia, Chile, Denmark, Finland, Japan, Mexico, Netherlands, Poland, Philippines, South Africa, United Kingdom, U.S. (Only Kentucky, Nevada, and New Jersey are not permitted)

Reputation of Diamond Reels Casino

World Casino Index Reputation Rating: 5/5

There are currently no major complaints floating around the internet pertaining to Diamond Reels Casino’s reputation or withdrawal times. However, they currently do not hold a gaming license of any kind, which is a good reason to be cautious when dealing with them. It is also a little bit suspicious that they do not mention the company that owns this casino anywhere on their website.

Most sites that feature Realtime Gaming software possess a license from Curacao, but for some reason, Diamond Reels has chosen to fly solo for the time being. We recommend depositing small amounts until they obtain a gaming license, but this is right in line with the fact that the site caters to low rollers anyway.

Software and Client at Diamond Reels Casino

The software for every game on Diamond Reels Casino was made by the popular software development company Realtime Gaming. You can access these games by either downloading the casino client or simply visiting their home page on your web browser to play on the in-browser client.

There is no difference in game quality between the two, so we recommend using the web browser version of their casino since it is easier to load. Their website is sleek and covered with diamonds (hence the name Diamond Reels Casino) which gives it a classy look compared to other sites.

It is very easy to find whatever you are looking for in the main lobby of either client as the games in the game library are well-organized. This is a stark contrast to other casinos that use Realtime Gaming software since they usually insist on doing random things like putting all roulette variations in the “Specialty Games” category.

While the graphics quality of the games made by Realtime Gaming is decent it is not the best that you can find. There is also a lack of Live Dealer capabilities with this software which is worrisome considering the fact that this genre of casino games is gaining popularity rapidly. Nonetheless, the software is functional enough that everyone should be able to have fun gambling on it while suffering minimal waiting times.

Slot Games at Diamond Reels Casino

Slot Providers: Realtime Gaming
Slot Betting Limits: $0.01 to $50

Slots game are the most common type of casino game that you will find on Diamond Reels Casino with a total of 102 slot games available. This is completely normal for an online casino to be comprised of mostly slot games, but most sites offer slightly more slot games than Diamond Reels does.

However, Diamond Reels appears to be in the process of adding some new games since there are nine of these slot games which Diamond Reels has labeled as “New Games”. They also offer slot tournaments every day which helps to set them apart from their competition in the slot game department. You can read more about these slot tournaments in the “Other Promotions” section of this review.

One of the popular features that you will find in most of the slot games is a progressive jackpot. There is a total of three games that flaunt giant network jackpots which are in the six or seven-figures and these jackpots are shared with players from other sites. There are also a whopping 67 slot games that feature a local jackpot that is exclusive to Diamond Reels, which is more than half of the slot games in the entire library. The jackpot amounts for these local jackpots are usually much smaller than the network jackpots and range anywhere from $500 to $50,000.

Table Games at Diamond Reels Casino

Primary Table Games Offered: Baccarat, Blackjack, Caribbean Hold’em Poker, Caribbean Stud Poker, Pai Gow Poker, Red Dog, Texas Hold’em Bonus Poker, Tri Card Poker, Vegas Three Card Rummy, War
Primary Table Games Not Offered: Ultimate Texas Hold’em

While there are not a ton of table games offered on Diamond Reels Casino, many of the basic variations that people love to play are included in the 17 different options. The only category where you will find fancy bells and whistles is in the blackjack category while every other table game keeps it pretty simple.

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One of the unique aspects of the table games on Diamond Reels Casino is that they offer three different games that come with a huge network jackpot attached to them. The three games that feature these six-figure progressive jackpots are Let ‘Em Ride, Caribbean Hold’Em Poker, and Caribbean Stud Poker.

Baccarat at Diamond Reels Casino

Baccarat Betting Limits: $1 to $250

As is the standard with a lot of online casinos that utilize the Realtime Gaming software, there is only one variation of Baccarat available. This classic variation allows you to bet as low as a dollar per hand and it is clearly meant for low stakes players.

Blackjack at Diamond Reels Casino

Types of Blackjack Offered: Classic Blackjack, European Blackjack, Face Up 21, Match Play 21, Perfect Pairs, Pontoon, Suit ‘Em Up Blackjack, Super 21
Blackjack Betting Limits: $1 to $100

There are eight different blackjack variations that you can play on Diamond Reels Casino and they are listed under the “21 Games” section of the table games. Even though this might be slightly fewer blackjack variations than most online casinos have, it is still the third largest section of the game library at Diamond Reels Casino. The maximum limit of $100 a hand is relatively low, and the minimum limit is much lower than you will find in most casinos as well.

Roulette at Diamond Reels Casino

Types of Roulette Offered: European Roulette
Roulette Betting Limits: $1 to $250 per round

There is only one variation of roulette on Diamond Reels Casino. This European version of roulette features only one zero which gives the house slightly less of an edge. Due to this, the lack of other variations is not that big of a deal since European roulette should be the variation that everybody looks to play anyway.

Video Poker Games at Diamond Reels Casino

Video Poker Games Offered: Aces & Eights, All-American Poker, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Double Bonus Poker, Double Double Bonus Poker, Double Double Jackpot Poker, Double Jackpot Poker, Jacks or Better, Joker Poker, Loose Deuces, Sevens Wild
Video Poker Betting Limits: $0.05 to $25 per hand

There are 14 different video poker games to choose from on Diamond Reels Casino and they have most of the popular games covered. There are four different variations available for each of the 14 video poker games and the only difference between the variations in the number of hands that you are permitted to play at one time.

You will be able to play one hand, three hands, ten hands or 52 hands at a time in these games. We recommend sticking to one hand at a time because when you raise the number of hands the return on your wagers drops slightly.

Speaking of returns, the video poker game with the highest return on Diamond Reels Casino is Aces & Eights with a 99.78% return. The lowest return that you will find is a 97.29% return on the multi-hand variation of Jacks or Better.

Specialty Games at Diamond Reels Casino

There are only two specialty games on Diamond Reels Casino which are Keno and Treasure Tree. Keno is a lottery-style casino game and is the more well-known game of the two since you can find it in land-based casinos everywhere. This Keno game allows you to bet anywhere from $0.01 to $10 per round, which is great news for small stakes Keno players. Treasure Tree is a popular scratch card game that you can also find on many online casinos which allows you to bet anywhere from $1 to $10 per card.

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Most casinos usually offer more than two games if they include a “specialty” section in their game library, but we commend them for having one at all. Hopefully, they will consider adding a few more scratch cards and some bingo games to round out this section.

Live Dealer Games at Diamond Reels Casino

Sadly, Diamond Reels Casino does not offer any type of live dealer game on their site since all of their games are made by Realtime Gaming who does not provide such services.

Mobile Games at Diamond Reels Casino

There is no mobile app available for Diamond Reels Casino, but if you access their webpage via your mobile internet browser you will be able to use the mobile-optimized version of the casino. This version is built to be compatible with many popular mobile devices such as iPhones and Android phones.

There are 65 games available for those who wish to play on Diamond Reels Casino from their mobile phone, which is right around half of their total game library. Most of the games that are available in the mobile casino are slot games, but you will find other types of games as well such as blackjack, keno, and European roulette.

In addition to offering a well-rounded selection of games for mobile users, Diamond Reels Casino also offers a balanced selection of betting options. They have recently added features such as Bet Max and Auto Spin that are normally only found on the instant play or downloadable versions of the site.

Sign-Up Bonus at Diamond Reels Casino

The sign-up bonus comes in the form of a Welcome Package which adds a specific bonus amount to your first three deposits. These bonuses must be claimed in the sequence that we are about to list them or else they will not work properly.

The first deposit comes with a 150% match bonus of up to $100 plus 50 free spins as long as you use the bonus code “DR150”. The second deposit comes with a 100% match bonus of up to $150 plus 50 free spins if you use the bonus code “DR100”. The third deposit comes with a 200% match bonus of up to $100 plus 75 free spins using the bonus code “DR200”. All of these deposits must be at least $25

If you took full advantage of all three of these deposit bonuses, you would end up with $850 in bonus money and 175 free spins after depositing a total of $350. This seems like a very good deal and goes right along with the low roller theme that the rest of the casino has since you do not have to deposit a ton of money to get the full bonus experience.

Other Promotions at Diamond Reels Casino

We are very impressed with the promotions program outside of the Welcome Package on Diamond Reels Casino since they managed to include a tiered VIP club, a Bitcoin bonus, daily rewards, special tournaments, and exciting rewards such as exotic vacations or weekly cash back. This well-rounded bunch of bonuses is what most casinos should aspire to offer their players since there appears to be something for everyone on this list.

Loyalty Program

The Loyalty Program rewards players with perks such as free spins, tickets to exclusive events, special prizes, bonus chip giveaways, and a personal VIP support member. The only way to move up the loyalty tier ladder is to play in any casino games and earn comp points.

As a new player, you will earn comp points at the rate of 1 point for every dollar you wagered. As you move up in tiers this rate will increase, and the top Diamond Tier will receive 2 comp points for every dollar wagered.

Once you have earned a ton of comp points, you can trade them in for real money in your account cashier. The rate at which you can convert these points is a little bit steep at 1000 points per dollar which means that you will need to wager $1,000 in order to receive $1 back. The only catch is that you will need to wager 1x the amount of the money you redeemed before you can withdraw it.

Daily Rewards

Every new day brings a new daily reward for players on Diamond Reels Casino. Each day of the week has a corresponding special offer that has its own individual bonus code and rules. These offers are mostly comprised of deposit bonuses that reward bonus money and free spins. The largest bonus can be found on weekends where Diamond Tier players can receive up to $1,400 in bonuses with no cashout restrictions.

Cash Back Bonus

The cash back bonus rewards players with anywhere from 7% to 20% of their weekly losses back into their account every Monday. The percentage of cash back that you receive is directly related to your Loyalty Program tier level.

Like most bonuses, this one has a playthrough requirement and a max cash out involved. The playthrough requirement is quite reasonable at only 20 times the bonus amount you received. The max cash out amounts are dependent on your Loyalty Program tier level, but even the top Diamond Tier players will only be allowed to withdraw 10x their bonus.

Vacations and Cash Giveaways

Twelve times per year Diamond Reels Casino offers a new monthly promotion that gives players the chance to win huge prizes. The current monthly promotion rewards the winners with a free trip to Disney World in Orlando, but each month the destinations will vary. The winners are determined by a leaderboard which tracks who wagers the most money during that particular month.

Bitcoin Deposit Bonus

If Bitcoin is your preferred banking option, then you are missing out on some bonus money if you do not take advantage of the Bitcoin Deposit Bonus. If you use the bonus code “BITSPIN” when making your deposit, you will receive a 300% match bonus of up to $100 as well as 25 free spins on the slot game God of Wealth. While $100 is rather small compared to the other deposit bonus amounts, the 300% bonus is the largest bonus percentage that you will find on Diamond Reels Casino.

Slot Tournaments

If you love slot games then you will be happy to learn that Diamond Reels Casino runs daily, weekly, and monthly slot tournaments! These slot tournaments are only available if you are playing on the downloadable client.

The daily slot tournaments on weekdays are free to enter and feature a $75 prize pool, while on weekends it will cost you $2.50 to enter and the prize pool is upped to $100. The weekly slot tournaments charge an entry fee of $5.00 and have a prize pool of $200. The monthly slot tournaments cost $3.00 to get in and the prize pool each month all depends on how many people enter.

Bonus Terms and Conditions at Diamond Reels Casino

The playthrough requirement on all cash back bonuses, deposit bonuses, or any other type of bonus is between 20x-30x the bonus amount, which is extremely reasonable compared to other online casinos.
However, for their Welcome Package, they increased the playthrough requirements to 30x the sum of the bonus plus the deposit, which makes it much tougher to clear. For example, the third deposit features a 200% bonus, so you will need to wager 90x your deposit to clear this bonus which is absurdly difficult.

Another clause in the bonus terms and conditions that we felt was important to note is that if you currently have a bonus that is not yet cleared, you will not be able to withdraw ANY funds from your account. They should allow you to withdraw your own money in this instance and not the bonus money, but it appears that Diamond Reels Casino will not let you do either one.

Every game on Diamond Reels Casino will take a specific percentage of each bet and contribute it towards the bonus playthrough requirements. All slots and bingo games will count 100% of wagers, scratch card games will count 25% of wagers, Keno will count 10% of wagers, and all other games are forbidden until your bonus is cleared. This is pretty ridiculous since not everybody wants to just play slot machines or the only two specialty games they offer, so they should consider loosening up these wagering contributions a little bit.

Customer Support at Diamond Reels Casino

Customer Support Options: Email, Live Chat, Phone

Diamond Reels offers the three most common customer support options that you will find in today’s online casinos. These contact options are available 24/7 which is always a huge plus for a site that serves a bunch of different time zones.

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The fastest way to get ahold of the customer support team at Diamond Reels Casino is to use their Live Help feature. The response time for this method is under 5 seconds on average which is much quicker than the industry norm. To get started, you simply need to click on the green “Live Help” button on the right-hand side of their webpage. Next, the support representative will ask you to tell them your username even if you are already logged into your account, which is a little strange. After confirming your identity, you can begin to ask the customer support representative your question and get a real-time response.

If Live Help is not your cup of tea, then your second fastest customer support option is to give them a call at 1 866 311 6263. The email contact method should be used a last resort because it can sometimes take a day or two to get a response. If this slow response time is alright with you then feel free to send them an email at support@diamondreels.com.

If you have a problem that the customer service team can’t seem to help you with then you can take your dispute to the higher authorities by clicking on the CDS link at the bottom of their webpage. Once you do this, you will need to fill out the Player Dispute Form using the ancient web browser known as Internet Explorer and they will attempt to resolve your issue for you.

Deposit and Withdrawals at Diamond Reels Casino

Minimum Deposit: $20
Maximum Deposit: $2,000
Deposit Methods: Visa Card, American Express, Bitcoin, Instant Banking by Citadel, MasterCard, Neteller, Paysafecard, Skrill, Visa Card 
Withdrawal Methods
: Bank Wire, Bitcoin, Skrill

There is a pretty long list of deposit options to choose from on Diamond Reels Casino, but the only ones that U.S. players can take advantage of are the credit/debit cards and Bitcoin. All of these options will complete your deposit instantly so that you will be able to gamble without waiting.

The minimum deposit limit for each deposit option is $25, except for Paysafecard which comes with a $20 minimum. The maximum deposit limits vary anywhere from $100 to $2,000 depending on which method you use, but the methods with the largest limits are Bitcoin at $2,000 and bank cards at $1,650. None of the other deposit methods will allow you to deposit more than $500 at once.

The daily deposit limits vary greatly from one deposit method to another with the limits spanning anywhere from $250 with Paysafecard to $10,000 with Neteller or bank cards. The weekly deposit limits have an even wider range with Paysafecard and Instant Banking by Citadel capping each player at $500 while Neteller allows you to deposit $50,000 per month. The pattern of wide limit ranges continues with the monthly deposit limits since Paysafecard and Instant Banking by Citadel will limit you to $1,000 in deposits per month while Neteller and Bitcoin will allow you to deposit up to $50,000 per month.

There are three withdrawal methods on Diamond Reels Casino, but the Skrill method is not available to players from the U.S. and a handful of other countries. They should probably add in a few more withdrawal methods just to keep up with their competitors, but we are thrilled that they decided to include Bitcoin since cryptocurrencies are gaining a lot of popularity in the gambling world.

The only withdrawal method that charges a fee is the Bank Wire option. However, as long as you withdraw an amount of over $500 your withdrawal will be free of charge. This is a very lenient requirement and we consider the withdrawals on Diamond Reels Casino to be a breath of fresh air compared to other sites that are charging fees for multiple withdrawal methods.

There is no maximum limit on the number of times that you can request a withdrawal, but there is a monthly limit of $20,000. The maximum amount that you can withdraw per transaction is $10,000, which can be done with either the bank wire or the Bitcoin withdrawal options. The maximum withdrawal amount per transaction for a Skrill user is $5,000.

The minimum withdrawal amount is $65 if you use a bank wire, but the minimum limit is $100 if you use Bitcoin or Skrill. These numbers are a little too high in our opinion because they box out the low rollers who just want to withdraw their small account balances.

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The withdrawal transactions are relatively fast on Diamond Reels Casino, with Bitcoin weighing in as the quickest option in under 48 hours. If you wish to do a bank wire withdrawal it will usually take about a week for the money to hit your account.