CasinoMax Review

CasinoMax

Name:
CasinoMax
Established:
2017
Contact:
support@casinomax.com
Gameplay
Bonuses
Value
Games

CasinoMax is an online casino that was founded in 2017 by a company named Entertainment Software Group N.V. and it is the smaller sister site of Casino Brango. When we say smaller, we are not referring to the game selection since the game libraries are almost exactly the same. Instead, we were referring to the fact that CasinoMax has fewer bonus promotions and fewer banking options than Casino Brango does, but other than that there are not any noticeable differences.

Some of the best attributes of CasinoMax include speedy customer support, quick withdrawals, superior game software from Realtime Gaming, and mobile compatibility. We only gave their bonus promotions a score of three stars because of the lack of variety and the insanely tough playthrough requirements that are imposed on anyone who accepts a bonus. In this review, we will closely examine some of the major characteristics of an online casino and see how CasinoMax rates against their competitors in each area.

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Players Accepted: All except the below
Players Not Accepted: Australia, Costa Rica, France, Israel, Romania, Russia, Curacao, Guadeloupe, French Guyana, Martinique, Mayotte and the United Kingdom (including Northern Ireland, Channel Islands and the Isle of Man)

Reputation of CasinoMax

World Casino Index Reputation Rating: 5/5

CasinoMax is based out of the country of Curacao and they are also licensed by the government of Curacao. Even though Curacao is not known as the strictest area when it comes to policing online gambling, it is highly unlikely that a gambling site is a scam or a trap if there is an entire government watching over it.

Due to the fact that CasinoMax was founded so recently in 2017, it has not had time to acquire any sort of reputation in the industry yet. We will update this section if news comes to light that they have taken part in any unethical business practices.

Software and Client at CasinoMax

All of the games that you can find on CasinoMax were made by the software developer Realtime Gaming. If you wish to access these casino games you can do so via the downloadable client or with a common web browser such as Google Chrome. The only difference between the two is that the web browser will not involve any download wait times. You can still access every casino game that CasinoMax has to offer from either one.

One of the cool features of CasinoMax is that you can give ALL their casino games a test drive before you even make an account or a deposit. All you need to do is hover your mouse over each game and click on the triangle icon to play the games in “Fun Mode” without logging in.

The loading time for every game we tested was between five and ten seconds, which is not bad at all considering the high-quality graphics they utilize. Realtime Gaming did a great job creating a bunch of lightweight and fun games, some of which offer a local progressive jackpot that is exclusive to those who are playing on CasinoMax software.

Slot Games at CasinoMax

Slot Providers: Realtime Gaming
Slot Betting Limits: $0.01 to $30 per spin

There are a total of 101 slot games on Casinomax, which is definitely below-average for an online casino. With that being said, this is still the largest section of CasinoMax’s game library which is totally standard for an online casino. The slot games are separated into categories such as three-reel slot games, five-reel slot games, six-reel slot games, bonus round slot games, local progressives and network progressives.

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One of the major appeals of the slot games on CasinoMax is that more than half of them involve a progressive jackpot of some kind. Three of these slot games feature a network jackpot that is shared with other sites while 68 of these games feature a local jackpot that is offered by CasinoMax alone.

As you can probably imagine, the network jackpots are MUCH larger and usually feature six-figure or seven-figure prizes while the local jackpots usually reward four-digit prizes. The three games that offer these giant network bonuses are Spirit of the Inca, Megasaur, and Aztec’s Millions.

Table Games at CasinoMax

Primary Table Games Offered: Baccarat, Blackjack, Caribbean Stud Poker, Craps, Let ‘Em Ride, Pai Gow Poker, Pontoon, Roulette, Tri Card Poker
Primary Table Games Not Offered: Ultimate Texas Hold’em, War

There are a total of 15 table games in the Table Games section of CasinoMax’s game library, with an additional three table games listed in the Specialty Games section. Nearly half of these games are blackjack variations such as Face Up 21, Super 21, and Suit ‘Em Up. You can also play some other very popular table games on CasinoMax such as Pai Gow Poker or Craps but, overall, the table games selection is slightly below average for an online casino.

Three of the table games on CasinoMax feature a progressive jackpot which rewards prizes of over $100,000 to the lucky winners. The three games that offer these insane paydays are Let ‘Em Ride, Caribbean Stud Poker, and Caribbean Hold’Em Poker.

Baccarat at CasinoMax

Baccarat Betting Limits: $1 to $250

The only variation of baccarat that exists on CasinoMax is good old-fashioned classic baccarat that uses six decks. The maximum betting limit of $250 is lower than some other sites that we have seen, but the minimum limit of $1 is really awesome for low-rollers. The unique thing about baccarat games from Realtime Gaming is that a tie pays nine to one instead of the usual eight to one.

Blackjack at CasinoMax

Types of Blackjack Offered: Classic, European, Face Up 21, Match Play 21, Perfect Pairs, Pontoon, Suit Em Up, Super 21
Blackjack Betting Limits: $1 to $250

There are eight different blackjack variations on CasinoMax, including the original classic variation which has the lowest house edge. The Perfect Pairs variation also has the same low house edge and features a 99.46% return. All of these games are listed under the “21 Games” section of the Table Games portion of the game library.

The maximum wagering limit here is a little bit lower than we usually see, but it is still large enough that most people will be able to have fun. The minimum wagering limit is perfectly reasonable and it is rare that you will find a brick and mortar casino which will allow you to bet as low as $1 per hand.

Roulette at CasinoMax

Types of Roulette Offered: American Roulette, European Roulette
Roulette Betting Limits: $1 to $250

The only two variations of roulette that you will find on CasinoMax are American roulette and European roulette, both of which can be found in the Specialty Games section. Even though this is fewer roulette variations than most casinos offer, these are the two major types of roulette that players enjoy.

If you are looking for multi-player roulette then you will be able to find it on CasinoMax’s sister site Casino Brango. This appears to be the only major difference between the two game libraries.

Video Poker Games at CasinoMax

Video Poker Games Offered: Aces and Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Double Bonus Poker, Double Double Bonus Poker, Double Double Jackpot Poker, Double Jackpot Poker, Loose Deuces, Jacks or Better, Sevens Wild
Video Poker Betting Limits: $0.05 to $25 per hand, up to 52 hands at once

There are a total of 56 different variations of video poker to play on CasinoMax, but there are only 14 different unique games. The only difference between the variations of each game is how many hands you can play at one time, with this limit ranging anywhere from one hand to 52 hands.

The video poker game with the lowest house edge on CasinoMax is Aces and Eights which has a 99.78% return. The lowest return percentage you can find in the video poker section is Multi-Hand Jacks or Better at 97.29%.

Specialty Games at CasinoMax

There are five different games listed under the Specialty Games category of CasinoMax game library. For whatever reason, CasinoMax listed American roulette, European roulette, and Craps in this section instead of the Table Games section where they belong. The only two games that truly should be listed in the Specialty Games section are Keno, which is a lottery-style casino game, and Treasure Tree, which is a scratch card.

Live Dealer Games at CasinoMax

If you are looking for games that involve a Live Dealer then you have come to the wrong site since this option does not exist on CasinoMax.

Mobile Games at CasinoMax

Players who are usually on-the-go will be happy to know that most casino games in CasinoMax are accessible using your cell phone or tablet. The mobile version is available for most Android or IOS devices. This is more than CasinoMax’s sister site Casino Brango can say since their mobile app is only available for Android devices even though they have the same games.

There is both a downloadable mobile option and a browser mobile option for those who wish to play on CasinoMax from their mobile device, but we recommend just using the browser option since it works well and involves less of a hassle. To gain access to this browser-friendly version of CasinoMax, all you need to do is visit their website at www.casinomax.com from your mobile browser and log-in to your account.

Sign-Up Bonus at CasinoMax

CasinoMax offers three different sign-up bonuses for new players on their site which include a $3,000 Slot Bonus, a $1,500 Table Games Bonus, and a Bitcoin Bonus. It is important to note that if you want to claim these bonuses you need to go to your account cashier and redeem the appropriate coupon before you make your deposit. You can only claim one of these offers at a time, but you also have the option of selecting no bonus at all.

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The $3000 Slot Bonus offers a 300% match bonus on your first, second and third deposits using the coupon code “MAX300”. This means that you can collect a total of $9,000 in bonus money which is one of the largest bonuses we have ever seen.

The $1,500 Table Games Bonus offers a 150% match bonus which can only be redeemed once using the coupon code “MAX150”. If you choose this bonus for your first deposit then you will never be able to claim the $3,000 Slot Bonus. This bonus is meant for players who love table games, except that they still do not let you play any variations of baccarat, craps, roulette or war when you are clearing this bonus.

The Bitcoin Bonus is not listed anywhere on the website’s promotions page, but customer support said that if you use the bonus code “BTC350” when making a Bitcoin deposit then you will receive a 350% match bonus with no max cashout. This is essentially the same as the $3,000 Slot Bonus except you get an extra 50% bonus for using Bitcoin and you can use it on any of your deposits.

No matter which one of these sign-up bonuses you choose, you will also receive 20 free spins to use on any slot game. The only catch is that you need to contact customer support to receive these free spins sometime during the ten days following your first deposit.

Other Promotions at CasinoMax

The only other promotions that you will find on CasinoMax are comp points, a 24/7 bonus, and special daily deals. Overall, it seems that CasinoMax is rather light on player promotions since most online casinos will have at least five to ten with a decent variety involved. There is not much variety here since nearly everything is a deposit bonus.

Comp points are earned while you play in the casino games on CasinoMax at the rate of one point for every $10 that you wager. You will be able to trade in these comp points at the rate of $1 for every 100 comp points you earn. Once you are ready to convert them you simply click on the green “Cashier” button, then click on the “account” tab and enter how many comp points you wish to redeem.

Daily deals are offered by CasinoMax seven days a week and each one comes with its own separate terms and conditions. All of these daily deals are deposit bonuses which will reward you will various amounts of bonus money, free spins, or cash back.

The 24/7 Bonus is a promotion which can be used as many times as you like and is a great option for those who have already taken advantage of the sign-up bonuses and the daily deal promotions. This bonus features a 50% match deposit bonus for up to $500 and it is available 24/7 as long as you do not currently have any other bonuses active.

Bonus Terms and Conditions at CasinoMax

The welcome bonus and any non-deposit bonus offers on CasinoMax are only available to players in certain countries. If you reside in Albania, Armenia, Azerbaijan , Belarus, Belgium, Bosnia and Herzegovina , Brazil, Brunei, Bulgaria, Croatia, Czech Republic, Georgia, Germany, Greece, Estonia, Hungary, India, Indonesia, Italy, Kazakhstan, Kyrgyzstan, Latvia , Lithuania, Mauritius, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Netherlands, New Zealand, Norway, Pakistan, Portugal, Philippines, Poland, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Switzerland, Tajikistan, Thailand, Tunisia, Turkey, Turkmenistan, Ukraine or Uzbekistan, then you are not permitted to claim these bonus offers.

The playthrough requirements on any of the three sign-up bonuses are extremely tough since you need to wager 40x the sum of the deposit and the bonus amount. Since the bonus can reach as high as 350% if you choose the Bitcoin bonus, this means that you will end up being required to wager 180x the amount of your deposit which is truly absurd. Most casinos require you to wager between 30x and 50x your deposit to clear their sign-up bonus, so 180x is really not acceptable. This is a classic case of an online casino that offers giant bonus amounts because they are so tough to clear.

The playthrough requirement on any free spins is 35x your winnings which is very easy compared to the other bonuses offered by CasinoMax. However, we feel that free spins should be free of any playthrough requirements since they are not truly free if you have to wager a lot to collect the winnings. The only games that you can play when clearing these free spins winnings are slots, Keno, or scratch cards, which are the games with the highest house edge.

On top of all these restrictions, the most money that you are allowed to withdraw from your free spins winnings is $200.

There are no time limits pertaining to any of these bonuses, which is a breath of fresh air in the online casino world. However, the bonus requirements are so tough that most players will probably not be able clear them anyway.

If you do happen to clear the bonus, then you will be allowed to withdraw that bonus money, unlike on CasinoMax’s sister site Casino Brango which will not let you withdraw any of it. Not only can you withdraw your funds, but there is NO LIMIT to how much you can withdraw from your winnings that were generated from the bonus money, which is nice to see for a change.

Customer Support at CasinoMax

Customer Support Options: Email, Live Chat, Telephone

CasinoMax has all three of the standard customer support contact options that an online casino should have these days and they are available 24 hours a day, seven days a week. Even though there are three options to choose from, the email option is not listed anywhere on their site.

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You can contact the Live Chat support team by clicking on the green speech bubble icon in the lower right-hand corner of their webpage. To contact them by phone you can call 1-844-886-7198, or you can email them at support@casinomax.com.

The lack of any email listing on their “Contact Us” page or anywhere else on their site might be because they do not want people to email them unless it is a last resort. The fact of the matter is that email is the slowest contact option anyway, so this is not a big deal. You will get a response within five seconds using the Live Chat feature so you should use this method by default every time.

Once you have had a complaint for more than a week or two, it then becomes a dispute. Any dispute can be taken to a higher authority by clicking on the “CDS” link for the Central Dispute System at the bottom of their webpage. This link will bring you to the Player Dispute Form of CasinoMax which you must access via Internet Explorer if you want it to function properly.

Deposit and Withdrawals at CasinoMax

Minimum Deposit: $30
Maximum Deposit: $1,000
Deposit Methods: Visa Card, MasterCard, American Express Card, Bitcoin
Withdrawal Methods: Bank Transfer, Courier Check, Bitcoin

Depositing money onto CasinoMax is easy as long as you have a plastic card or some Bitcoin. If you would like to buy Bitcoin to gamble with we recommend joining a crypto wallet such as Coinbase or Gemini.

One reason that Bitcoin is a superior deposit option on CasinoMax is that the minimum limit is $30 compared to the bank cards’ $35 minimum. On top of that, the maximum deposit limit is $1000 for Bitcoin compared to the bank cards’ $500 maximum. There are no fees for either deposit method and the deposit transaction will be completed instantly.

For withdrawals, you have three options to choose from even though they don’t list the Bitcoin withdrawal option in the account cashier. If you want to complete a Bitcoin withdrawal you can simply contact customer support and they will do it manually for you.

The minimum withdrawal for a courier check or a bank wire on CasinoMax is $200, which is a little too high in our opinion. It is rare to see such a large gap in between a banking option’s deposit and withdrawal limits, which makes these two withdrawal options pretty bad choices for low-rollers. If you need to withdraw a small amount you will need to use Bitcoin since the minimum withdrawal is only $30.

The maximum withdrawal for a courier check is $3,000, while bank wires and Bitcoins come with a $4,000 maximum limit per withdrawal transaction. No matter which method you use, the maximum amount that you can withdraw per week is $4,000.

If you want to withdraw your money from CasinoMax without paying any fees, then Bitcoin is the only option that fits your criteria. If you withdraw your funds using either a bank transfer or a courier check you will pay a $25 fee each time.

When it comes to withdrawal processing speed on CasinoMax, Bitcoin is the superior option once again. Bitcoin withdrawals will normally be completed in under 48 hours while a bank transfer or a courier check will both take up to four days.

Verdict