Let me start off by saying that anyone who is researching BitStarz.com because they are interested in making a deposit on their website, please be sure to read our review in its entirety and save yourself the headache. They are a huge scam and abide by extremely unethical business practices. I experienced this firsthand, and recommend that you read my review to learn more about what happened to me and why I’m so mad about it.
So, I guess I’ll start this review by saying I’m relatively new to bitcoin. I ended up buying a few of them last weekended so that I could buy a new crypto-currency I heard about called Ethereum. So anyway.. I bought a bunch of this new Ethereum stuff, and it wasn’t doing much price-wise. Being the sicko that I am, I thought that maybe if I sold half of my Ethereum and converted it back to Bitcoin, I could run it up at an online casino. My plan was that if I could run it up, I would then use it to buy even more of the new crypto currency.
I ended up stumbling across BitStarz somewhere on the internet, and I don’t really remember why I chose it over other options. Needless to say, I ended up depositing a pretty small amount of bitcoins on BitStarz.com (roughly 0.5 btc or ~$200 USD at the time of the post). When I sent the bitcoins to my wallet on BitStarz, it went through without issue. My funds were available in my account within about 5 minutes of being sent, so not bad in that respect. They do list that virtual-currency deposits can take up to a few hours to confirm in some cases, but it appears that generally it is instantaneous.
After my Bitcoin transfer went through, I ended up browsing around their website and familiarizing myself with the interface. Overall the user experience is sub-par, not completely terrible but definitely not terrific. They use software from a few different companies including SoftSwiss, Amatic Industries, Betsoft, Ezugi, Microgaming, Leander Games, NetEnt and Endorphina. They offer many virtual variations of popular table games including blackjack, let it ride, three card poker, roulette and a few others. They also offer a few standard online slot machines like Mr. Vegas and Tycoons among others, which are nothing special.
Although the games I played at BitStarz.com are somewhat irrelevant to me getting scammed, I figure it will give you a fuller understanding of the entire situation. As per my experience here, I started off by playing some multi-hand blackjack and did ok. I was up about 1 bitcoin I think. Note that the maximum bet at any of their blackjack games is only 40 mbtc, which definitely limits your upside. After that I played Let it Ride, where after just a few minutes I hit quads and had a few other good hands. Once I was up a bit here, I somehow managed to destroy the roulette table and was up to about 20 bitcoins overall, from my initial 0.5 btc. I was mostly just betting like a phsyco on random color/even/odd combinations, which I would not recommend. Well, needless to say I was amped that I won 20 bitcoins (which was about $8,000 USD at that time). I was excited about all the possibilities that $8,000 opened up for me, not to mention that I could now pay my rent for 6 months! But that is where the fun stopped.
Even though I was gambling like a sicko, I played fairly and didn’t do anything that was against their terms and conditions. I didn’t open multiple accounts, abuse any bonus codes or do anything else that would potentially jeopardize any of my winnings. Like I mentioned, I hit quads at Let it Ride within like 20 minutes (which was about 6 bitcoins). After that I played roulette and a few other table games which were pretty swingy. I was playing for over 5 hours; ample time to have alerted me of the issue I would later learn.
Anyway, back to my story; when I was up to 20 bitcoins I decided to cash out and go to bed. I started with a test of 1 bitcoin and sent it to my wallet just to make sure it would go through smoothly. Very shortly after I did this, my account was disabled, the withdrawal was “discarded” and a live chat popped up from a person named “Mike.” At this point, things started to go downhill fast. I had a gut feeling that they were going to try to swindle me out of the money I won; and I was right.
In live chat “Mike” said that I had violated their terms and conditions, and my winnings were “confiscated.” I asked him why they did this, since I read the terms carefully before playing and did not violate any of them to my knowledge. He said it was clearly outlined that you cannot bet more than 25 mbtc at any time when utilizing their bonus.
First off let me say that this was definitely not clearly outlined in any way, as I looked over the terms and conditions pretty carefully before playing. Also, I did not even select to receive a bonus, it is apparently applied to your deposits automatically. If i knew you could only bet 25 mbtc when utilizing the bonus, I would not have accepted the bonus or would not have bet more than 25 mbtc. This is also very absurd, because if you play on their website and place even 1 bet for more than 25 mbtc, they can just confiscate all of your winnings.
So anyway, I asked Mike where it said there is a max bet and why it let me bet more than 25 mbtc if it was not allowed (since I obviously did not see it or I would not have bet over 25 mbtc). He then said it was in their “bonus terms and conditions” which I had no idea even existed before playing. This is absurd, and is obviously just a cheap ploy for them to not have to pay people who actually win real money at their bitcoin casino.
This information is buried deep on their website and very hard to find. It is not clearly outlined to stand out in any way, and it is my opinion that they bank on this in order to confiscate the winnings of anyone who plays there. This, in my view is a completely predatory practice that is unacceptable. The guy in live chat; “Mike” essentially did not offer me anything for my troubles, and in less words told me to go away after stealing over 20 bitcoins from me.
I also feel that I did not abuse their bonus in any way, as I deposited my own money and was not taking advantage of any of their terms in my opinion. I feel more strongly that they are in fact the ones abusing their own terms and conditions to scam players on their website for the sole purpose of not having to pay out winners. After they scammed me out of my winnings, I later learned that the same exact thing that happened to me also happened to countless other individuals.
If you are reading my review and are thinking, “ok, so I am still going to play on BitStarz.com, I just won’t use their bonus.” Let me first say that if you do this you are basically gambling with your money before even placing a wager on their website. If they have used this unethical practice to scam me out of over $8,000 USD, then what’s to say that if you win big you will ever see the money. Additionally, if I had lost my 0.5 bitcoins while “abusing” their bonus terms, I’m nearly 100% sure they would have kept quiet and taken my money.
In case you don’t understand just how messed up what I have described above is, picture this: You go to a casino in Las Vegas and sit down at a table. The maximum bet allowed at the table is $50. You then manage to bet $150 per hand for several hours with the casino knowingly and purposefully allowing it. At the end of the night, you end up winning $8,000 without the pitboss saying a word, just watching silently. You color up your chips and then go to the cage, excited to cash out your winnings. When you get to the cage, the lady says sorry, we are confiscating your chips – you violated our terms and conditions by betting more than the table max.
I guarantee that if I lost my bitcoins, they would not have credited me back my losses because I “violated” their terms and conditions. This is such a scam, and I hope that whoever reads this chooses a different casino if they do end up betting online. If they are going to have a limit of 25 mbtc, they should enforce it directly on the games so it is not physically possible to bet more than this amount. Instead they hide it within an extra terms and conditions section that is located in an entirely different area of their website from the standard terms and conditions.
The exact part of their Bonus Terms which states that you cannot bet more than 25 mbtc is actually located in sub-section 12 of the third main section. For your reference, this is about 3/4 of the way down the page, making it almost impossible to spot. In no way is it made “clear” as was their argument to me. It is not bolded, and is intentionally buried to blend in so that people miss it and they have the “right” to confiscate their winnings.
Even if you are fortunate enough to have been able to find my review before depositing money onto BitStarz.com and are aware of their extremely absurd bonus rules and scammy tactics, it just goes to show you what kind of people they are and how they run their casino. They obviously have no regard for their reputation or for running a legitimate and respectful operation. Their only motive is apparently to make money any way possible at all costs. This is terrible for the player, and I hope will lead to their downfall.
I would not trust them with any amount of money, and would definitely not trust any of their associated online casinos. You should avoid BitStarz at all costs. When all was said and done BitStarz swindled me out of over $8,0000 USD (or 20 bitcoins). If you are going to gamble online, I would highly recommend that you find a casino that follows more ethical practices than BitStarz. I was so angry at what happened along with their cookie cutter responses, that I did not sleep and have spent all night writing this review in hopes that it will help others avoid this shady online casino.
So here is how the scam works:
And that is the type of dirtbaggery committed by BitStarz and their scamming owners. This has not only happened to me personally but also countless other individuals as I am now learning. These rules are put in place and implemented in such a way that BitStarz is at a huge advantage over all of their players(above and beyond what is normally acceptable from a casino). There are several easy ways they can fix this, but they intentionally choose not to as they benefit too much from it. In my instance, they gained 20 bitcoins from this backward system.
After looking over some of their website stats via Alexa, it seems they lost some rankings on Google recently. This could mean they are hurting financially, potentially creating a website that will do anything to stay afloat; whether that means following unethical practices, or whatever else. If this is true, I would highly recommend avoiding them at all costs, it’s just not worth the risk. Instead, we recommend joining either mBit Casino, Bitcoin Penguin, or BC Casino.
BitStarz has said that this sort of thing is “pretty common” but I can tell you, it is not (at least by reputable casinos). They have also defended themselves as saying it is to “protect them against abuse.” I can also tell you this is a lie. Needless to say, they will go out of their way to find anything to use unfairly against their users so they do not have to pay them.